Welcome to All Outdoor Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more to help you prepare for your next adventure.

About Our Products

What types of outdoor products do you offer?
We specialize in six main categories of outdoor gear: BBQ equipment, Dog Accessories, Garden Furniture, Insect Protection, Picnic supplies, and Watersports gear. Our products are carefully selected to enhance your outdoor adventures.
Are your products suitable for professional outdoor enthusiasts?
While our products cater to a wide range of outdoor enthusiasts from casual to serious, we focus primarily on quality gear for recreational outdoor activities. Our selection is perfect for weekend adventurers, backyard gatherings, and family outings.
How do I choose the right product for my needs?
Consider the type of adventure you’re planning! For BBQ enthusiasts, we recommend our complete grill sets. Watersports lovers will find our durable equipment perfect for lakes and beaches. Our insect protection line is ideal for camping trips, while our garden furniture creates perfect outdoor relaxation spaces.

Shipping & Delivery

Where do you ship to?
We proudly ship worldwide to outdoor enthusiasts everywhere! However, we currently cannot deliver to some remote areas and parts of Asia. Our warehouse is located in Houston, Texas, and we use reliable carriers like DHL, FedEx, and EMS.
How long does delivery take?
We offer two shipping options:
Standard Shipping ($12.95): 10-15 days after dispatch (DHL/FedEx)
Free Shipping (orders over $50): 15-25 days after dispatch (EMS)
Please allow 1-2 days for order processing before dispatch. International shipments may experience additional customs delays.
Can I track my order?
Absolutely! We’ll send you tracking information via email as soon as your adventure gear leaves our warehouse. You can follow your package every step of the way to your doorstep.
Do you offer expedited shipping?
Currently, we offer our Standard Shipping as the fastest option. For time-sensitive adventures, we recommend ordering well in advance to account for potential delays.

Returns & Exchanges

What is your return policy?
We stand behind our outdoor gear with a 15-day return policy from the date of receipt. If any item doesn’t meet your adventure needs, simply contact our customer service team at [email protected] to initiate your return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping method for returns.
What if I receive a damaged or incorrect item?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund and cover the return shipping costs in these cases.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your shopping experience as smooth as possible. All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is as important to us as your adventure is to you.
Do I need an account to place an order?
While you can check out as a guest, creating an account lets you track orders more easily and saves your information for faster future purchases – getting you back to planning your adventures quicker!

Customer Support

How can I contact customer service?
Our adventure specialists are happy to help! Email us at [email protected] for any questions about products, orders, or your outdoor needs. We’re based in Houston, Texas at 2772 Wines Lane, 77002.
What are your customer service hours?
Our team is available Monday-Friday, 9am-5pm CST. We strive to respond to all inquiries within 24 hours.

Didn’t find the answer you’re looking for? Our adventure specialists are always ready to help you prepare for your next outdoor experience. Contact us at [email protected]!

Happy Adventuring!
The All Outdoor Shop Team